Refund policy

Refund Policy
At Anushree Malhotra, we have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return.

Returnable Items
Only damaged, defective, or incorrect items are eligible for a return and refund without a return fee. The items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase. Please inspect your order upon reception and contact us immediately (within 48 hours after delivery) with supporting pictures if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. A package unpacking video is mandatory to avail of a refund or return.

If items are delivered late or after the committed shipping period, they can be returned or refunded at no additional cost.

Non-returnable Items
If your item is not damaged, defective, or different from what you ordered, it cannot be returned or claimed for a refund. However, if the items are delivered late or after the committed shipping time period, they can be returned or refunded at no additional cost.

Return Process
If you receive a damaged, defective, or wrong item, you are eligible for a return and refund at no extra cost. Additionally, if the items are delivered late or after the committed shipping period, you can claim a return or refund at no additional cost.

To start a return, contact us at connect@anushreemalhotra.in. Please note that returns should be sent to the following address:
7th Floor, Yamuna Building, 86, Golaghata Rd, Dakshindari, South Dumdum, West Bengal 700048.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any return-related questions, contact us at connect@anushreemalhotra.in.

We will notify you once we’ve received and inspected your return and inform you if the refund is approved. If approved, the refund will be processed on your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at connect@anushreemalhotra.in.

Refund Process
If you don’t receive your product after paying or receive a damaged, defective, or wrong item, you are eligible for a refund.

To start a refund, contact us at connect@anushreemalhotra.in.

Once the matter is inspected and the refund is approved, the amount will be processed back to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, contact us at connect@anushreemalhotra.in.